Database provider failure
Apr 4, 14:30 UTCResolved - Our database provider experienced an outage which temporarily impacted access. We are working with them closely and will provide updates as more information becomes available.
View ArticleWebsite Maintenence
Apr 29, 05:00 UTCCompleted - The scheduled maintenance has been completed.Apr 29, 04:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 28,...
View ArticleApplication Maintenence
May 4, 04:00 UTCCompleted - The scheduled maintenance has been completed.May 4, 03:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 2, 22:48...
View ArticlePipedrive Token Refresh and Salesforce Activity Sync
May 10, 20:05 UTCResolved - We have fixed the underlying server issues and are processing the backlogMay 10, 18:44 UTCIdentified - We are have identified the issue and working on the fix
View ArticleApplication Maintenance
May 13, 04:05 UTCCompleted - The scheduled maintenance has been completed.May 13, 02:55 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 12,...
View ArticleIntermittent failure loading early access campaign and email manager
Oct 14, 20:16 UTCResolved - We are now considering this incident resolved. Thanks for your patience.Oct 14, 20:04 UTCMonitoring - We deployed a change which seems to have resolved the issue. We are now...
View ArticleDegraded database performance
Oct 19, 20:29 UTCResolved - The degraded database performance has improved and we are now considering this resolved. We will continue working to try to mitigate this type of issue in future. Thanks for...
View ArticleInfrastructure Maintenance
Oct 22, 18:52 UTCCompleted - Maintenance is now completed. Thanks for your patience.Oct 22, 18:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as...
View ArticleNetwork issue affecting some users
Dec 5, 22:40 UTCResolved - We believe this issue was related to a greater issue with connectivity between ISPs and AWS and is now resolved.Dec 5, 22:39 UTCMonitoring - We believe this issue was related...
View ArticleDegraded database performance
Jan 11, 04:09 UTCResolved - This incident has been resolved.Jan 11, 01:04 UTCMonitoring - Our database provider have identified the issue and implemented a fix. We are monitoring their solution.Jan 10,...
View ArticleApplication outage
Mar 15, 23:28 UTCResolved - We are now considering this resolved. Thank you for your patience.Mar 15, 19:13 UTCMonitoring - We experienced a multi host problem that that resulted in downtime on email...
View ArticleInfrastructure Maintenance
Mar 18, 03:40 UTCCompleted - Maintenance is complete. Our application and api was intermittently down during the first 2 hours of maintenance. Apologies for any inconvenience and thank you for your...
View ArticleDatabase Related Outage
Apr 14, 14:00 UTCResolved - We have reached out to our cloud database provider regarding an outage on their end that lasted one hour. This outage degraded the application's functionality during this...
View ArticleDegraded Database Performance
Apr 19, 04:54 UTCResolved - This incident has been resolved.Apr 19, 01:47 UTCInvestigating - We have notified our cloud database provider of performance issues we are seeing. They have acknowledged the...
View ArticleApplication outage
Apr 20, 17:50 UTCResolved - Thank you for your patience, we are now considering this resolved.Apr 20, 13:40 UTCUpdate - The system is back to normal and task processing is catching up.Apr 20, 13:11...
View ArticleCampaigns App API Outage
Apr 26, 00:40 UTCResolved - This incident has been resolved.Apr 25, 23:13 UTCMonitoring - A fix has been implemented and we are monitoring the results.Apr 25, 19:16 UTCInvestigating - We are...
View ArticleDegraded Database Performance
May 2, 03:51 UTCResolved - This incident has been resolved.May 2, 00:31 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 2, 00:10 UTCInvestigating - We have notified our...
View ArticleIssue with journey processing and other slowness
May 17, 13:50 UTCResolved - This incident has been resolved.May 17, 12:52 UTCUpdate - Systems are back to performing as normal. We have found the cause of the issue and are working to prevent this from...
View ArticleDegraded Database Performance
Jun 21, 17:49 UTCResolved - This incident has been resolved.Jun 21, 06:48 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 21, 00:33 UTCInvestigating - We have notified...
View ArticleDegraded Database Performance
Jul 16, 06:25 UTCResolved - This incident has been resolved.Jul 14, 18:34 UTCUpdate - We are continuing to monitor requests made by our application to our database provider. We see significant...
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